Frequently Asked Questions
Click Register, fill in your business details, submit identity/address proof if requested, and once approved you can start creating parcels immediately.
Use the tracking box on the homepage or visit /track and enter your tracking number. You will see the current status and full tracking history.
Yes. We support COD with clear merchant settlement and wallet ledger. Collected COD is recorded and can be requested as payout from your wallet.
Charges are based on delivery area, weight, parcel type, and service speed. The exact charge is shown before you confirm a parcel.
We cover all divisions, districts, upazilas, and areas across Bangladesh. You can select exact delivery locations while creating a parcel.
After a parcel is booked, it is assigned to an available rider. You can track assignment status, pickup, and delivery progress from the dashboard.
Same-day and next-day delivery options are available depending on the route and service type. You will receive status updates at each step.
You can reach support via phone, email, or the support ticket section in your dashboard. Our team assists with parcels, payments, and account issues.